As soon as we speak of effective communication, what comes to mind? Empathy, rephrasing, active listening, perception filters, discussion and questioning. All of these indispensable communication tools come into play when it comes to understanding other people or communicating with them. This training helps you master these tools and lay the foundations of any communication process. Mastering these fundamental tools will enhance your effectiveness in all forms of communication within your company or with your clients and partners: management interviews, negotiation, persuasion, public-speaking. If you do not know how to show empathy or listen actively, you run the risk of not knowing how to handle some of your colleagues' expressed needs which could eventually engender crises or conflict. An essential prerequisite for any training in these different situations.